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Frequently Asked Questions (FAQ)


HOW TO PASS THE ORDER SHIPPING?

The order is shipped by La Poste Letter Letter Max Max S. The S format is a format economic monitoring, solid and secure.

Delivery costs to France amounted to € 3.50, and shipping abroad amounted to € 6 customer. However, Artipol offers shipping from 30 €.

Shipping is carried out after the payment of the order: either the same day or the next business day.

After shipping the order, a tracking number is sent to the customer by email so he can follow his order on the website of La Poste http://www.laposte.fr/particulier.

Artipol held responsibility for items ordered shipment to delivery to the customer's mailbox. Once the package delivered in the client's mailbox, the Post said on its website that the package has been distributed.


WHAT ARE THE WARRANTIES OFFERED BY ARTIPOL?

The company Artipol held responsibility for the quality of its jewelery on its website. The customer receives a certificate of authenticity jewels included in the order.

The customer can print a stone quality certificate on the website Artipol.

All Artipol silver jewelry are certified and has an official stamp recorded in the French Warranty Service.

Artipol guarantees her jewelry 2 years (except unique jewelry), passed this warranty after sales of Artipol department is still available to any claim.

Artipol does not guarantee the stones in unique jewelry. Indeed, since the frame is adapted to the stone that is unique (because no two stones are identical in nature), it is impossible to carry out any repair or replacement.

The customer has the option to return the jewel within 7 business days after receiving the package in new condition.


HOW TO PASS THE MANAGEMENT OF COMPLAINTS?

Artipol ensures support all types of claim.

For infringement claims Artipol advises customers to return the goods in parcel tracking Letter S Max. The client must register their contact information (name, address, telephone number) on / in the parcel back and a letter if necessary. The customer also has the option to return the jewel in the nearest store Find a store in your area in France.

It takes about 14 days of repair time. Depending on the type of claim (exceptional), it is necessary to have more repair 14j (availability of stones is limited by nature).

If defective stones Artipol guarantees to change the stone in the same quality and the same price, which is used for our production (it does not exist in nature two identical stones).

Contact by phone with the company is useless before receipt of the defective jewelry.

In case it is not possible to change the stone, the customer has the option to choose another stone for the same model.


THE PRICE AND PAYMENT

Prices shown in stores and on the website Artipol are identical.

Artipol only refund items purchased on the website of Artipol. Regarding the jewelry store bought, the reimbursement is made by their care.

No discount, no sale is made or store nor on the website of Artipol. Indeed, Artipol always strives to bring a good price / quality ratio, which does not allow him to do any kind of discount on jewelry. Moreover, in the work of precious metals and stones selected, there is no possibility of price reduction.


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